Customer Satisfaction Survey

CZ
EN
DE
FR
RU

Dear client,

The aim of the company JUTA a.s. is to provide high quality services and to develop them in such a way so that they meet your requirements as much as possible. To do this we need to know your opinions on our collaboration up to now. For this reason, we kindly ask to answer the following questions that will help us improve our services.

Thank you for your cooperation.

Identification data:

Company name
Company address
Name and surname
Country
Contact person in JUTA a.s.

Basic information

It´s possible to tick more answers.

What kind of product do you mostly buy?
Fibres
Doormats
Decorative turf
Multisport turf
Football turf
For what reason did you choose our company?
Good reputation
Previous experience
Quality of service
Price
On the basis of the recommendation
Thanks to an advertisement
Availability
Flexibility
Other

Communication

1 = insufficient, 5 = excellent

12345
Contacts with Juta staff are made easily
Collaboration with contact persons of JUTA a.s.
Requirements, remarks and possible problems are solved promptly
Website JUTA a.s. - Jutagrass
Brochures and technical support

Offer and order

1 = insufficient, 5 = excellent

12345
Range of offered goods
Technical information about the products
Level of order processing and confirmation
Offers and confirmations are issued timely
Offers and confirmations are comprehensible

Invoicing and dispatch

1 = insufficient, 5 = excellent

12345
Relation quality - price
Level of processing of issued invoices
Payment conditions
Delivery conditions
Delivery terms

Quality

1 = insufficient, 5 = excellent

12345
Quality of products
Quality of packaging and dispatch of products
Quality of communication
Quality and comprehensiveness of services
Quality of technical and commercial documentation

Your comments and any suggestions to improve the services and products: